ELEMENT

PERFORMANCE CRITERIA

1. Encourage spiritual formation in the organisation

1.1 Mental, emotional and spiritual well-being of the organisation community is monitored and documented.

1.2 Frameworks for responding to crises are provided in accordance with organisational requirements.

1.3 Opportunities for the organisation community to deepen spiritual awareness are provided.

1.4 Spiritual quests of the organisation community are attended to.

2. Provide supportive networks

2.1 Information on availability of chaplaincy and other pastoral services is provided to the organisation and organisation members.

2.2 Pastoral care and welfare programs are implemented in accordance with organisational requirements.

2.3 Collaborative relationships with local clergy are established.

2.4 Family members are supported in their home in accordance with organisational requirements.

2.5 Liaison with support agencies is undertaken and maintained.

3. Administer the pastoral care of the organisation

3.1 The specific needs of organisation members are determined through consultation.

3.2 An appropriate program is developed in liaison with the organisation members and coordinating authority.

3.3 Pastoral care is provided for organisation members in accordance with organisational requirements.

3.4 Pastoral support to organisational members in their work, home and leisure environments is provided in accordance with organisational requirements.

3.5 Pastoral support is provided to family members in crisis in accordance with organisational requirements.

3.6 Pastoral issues and trends are reported in accordance with organisational requirements.

4. Counsel organisation members and their families

4.1 Assessment of the organisation’s members seeking counsel is conducted in accordance with organisational requirements.

4.2 Relationship is established and maintained with community members.

4.3 Pastoral counselling is conducted in accordance with organisational requirements.

4.4 Community members are referred to appropriate agencies in accordance with organisational requirements.

4.5 Post trauma pastoral care programs are implemented as required.

5. Maintain records

5.1 Pastoral care and counselling proceedings are documented in accordance with organisational policy.

5.2 Records are maintained in accordance with organisational requirements.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

meet denominational or multi-faith requirements

communication skills including the capacity to:

read and interpret spoken and written texts which include abstract ideas and symbolism

present abstract and symbolic ideas to groups and individuals

take part in and facilitate interpersonal exchanges with groups and individuals, selecting language style suitable to audience and context for the purpose of establishing, maintaining and developing relationships, exploring issues and or problem solving

actively listen, summarise and clarify ideas

provide positive and empathetic feedback

use a variety of verbal and non-verbal communication techniques including body language, language style and gesture

follow instructions and report information

organisational

planning

counselling

facilitate small group discussion

liaison

analytical and evaluation

retain professionalism under duress

encourage members of faith group

Required Knowledge

world religions together with associated religious beliefs and practices

denominational doctrines, worship and practices

principles of chaplaincy care

relevant organisational processes and protocols

relevant records maintenance requirements

relevant support agencies

code of behaviour

organisation guidelines and standards for privacy, confidentiality, defamation, duty of care

professional codes of practice

ethical standards

verbal and non-verbal communication techniques including body language, language style, active listening, questioning

composition of faith group

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to meet denominational or multi-faith requirements and to facilitate the spiritual formation of the organisation

It is essential that competency in this unit is demonstrated through the provision of pastoral care in a caring, non-intrusive and non-judgemental manner

Consistency in performance

Competency should be demonstrated over time in a range of actual and/or simulated pastoral care contexts to ensure competency is demonstrated in a full range of pastoral care, support and counselling activities

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated work environment.

When assessing this unit consideration should be given to limitations placed on the provision of pastoral care due to specific organisational policies.

Specific resources for assessment

There are no special resource requirements for this unit

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Organisations may include:

Australian Defence Force

Police forces

Fire services

Emergency services

Organisational requirements may include:

Legislation

Policies

Procedures

Practices

Standards

Conventions

Denominational or multifaith requirements

Goals, objectives, plans, systems and processes

Access, equity and diversity principles and practices

Quality and continuous improvement processes and standards

Ethical standards

Performance plans

Defined resource parameters

Pastoral care may include:

Maintenance of the spiritual well-being of the individual

Conduct of religious observances and activities

Provision of support services

Provision of pastoral advice

Pastoral counselling

Management of a chapel

Pastoral counselling may include:

Relationship

Family/domestic situations

Professional

Career

Denominational

Ecumenical

Vocational

Multifaith

Secular contexts

Appropriate agencies may include:

Welfare agencies

Legal agencies

Financial agencies

Government departments

Records to be maintained may include:

Ecclesiastical records required by legislation or faith group

Specific records that are required by the organisation